1. Eligibility for Returns
We accept returns under the following conditions:
Return requests must be submitted within 7 days of receiving the order.
Items must be unused, in original packaging, and in resellable condition.
Custom or made-to-order products are non-returnable, unless defective or damaged.
Clearance or final-sale items are not eligible for return.
To request a return, contact us at [info@wholesaleworx.com] with your order number and reason for return.
2. Damaged or Incorrect Items
If your order arrives damaged or incorrect:
Notify us within 48 hours of delivery with photos of the issue.
We will offer a replacement, credit, or full refund depending on the situation.
We may require the items to be returned before issuing a refund.
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days.
Shipping charges are non-refundable, unless the return is due to our error (e.g., wrong item shipped or product defect).
4. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or we made a shipping error.
We recommend using a trackable shipping service and purchasing shipping insurance for high-value items.
5. Exchanges
We do not offer direct exchanges. To receive a different item, please return the original and place a new order.