1. Eligibility for Returns

We accept returns under the following conditions:

  • Return requests must be submitted within 7 days of receiving the order.

  • Items must be unused, in original packaging, and in resellable condition.

  • Custom or made-to-order products are non-returnable, unless defective or damaged.

  • Clearance or final-sale items are not eligible for return.

To request a return, contact us at [info@wholesaleworx.com] with your order number and reason for return.

2. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • Notify us within 48 hours of delivery with photos of the issue.

  • We will offer a replacement, credit, or full refund depending on the situation.

  • We may require the items to be returned before issuing a refund.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 5–10 business days.

  • Shipping charges are non-refundable, unless the return is due to our error (e.g., wrong item shipped or product defect).

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or we made a shipping error.

  • We recommend using a trackable shipping service and purchasing shipping insurance for high-value items.

5. Exchanges

We do not offer direct exchanges. To receive a different item, please return the original and place a new order.